In my GridPP 18 talk I said we still felt we didn't have enough contact with VOs in general. A specific example of this is biomed. When I added the new VOs on Monday I found there was a problem with the biomed pool accounts, which seemed to have the wrong stub names (boimNNN instead of biomedNNN). As soon as I fixed this we got biomed jobs into the cluster.
So, we were a large site, with a biomed queue enabled, where things were broken from November until March - and we never got a ticket.
Of course, all the VOs are sorting out their operational procedures, and I'm sure that many other VOs would have been no different - but that's the point isn't it? Our contact with non-LHC VOs is poor right now.
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