TPM Round Up

It was TPM week again. Probably not spend more than about 8 hours over the week dealing with things, so it remains a background task against which other things can be done. Between Pete and myself we probably had quite a reasonable response time. Spam tickets continue to be greatly annoying - they amounted to ~30-40% of all tickets (I also cleaned them up when they'd been submitted to VO support units, when I saw them).