Gianfranco had tried to run some supernemo test jobs through Glasgow and had not succeeded last week. I addition I was concerned that some VO members (him included) were not in the grid-mapfile.
Of course, it turns out that Gianfranco, and others are also in other VOs - and as the grid-mapfile can only contain one entry, so they were in their other VOs. In addition, Gianfranco had been using a vanilla proxy to submit the job, the gatekeeper then mapped him to ATLAS and thus the job submission to the supernemo queue failed.
I emailed him the correct VOMS client files for supernemo, so that he could generate a VOMS proxy. After he did that his test jobs ran fine.
So, our first DNS VO, supernemo.vo.eu-egee.org works.